As some of you may know, the number of FTTC installations that have resulted in an Openreach modem not provided by the engineer has been on the increase. Please note the following changes that will be taking place with immediate affect.
We will be following this announcement with changes to the Control Panel that will feature as part of version 15 due for release in the first week of January 2016.
BT Wholesale announced in the past few weeks that the Basic Managed Installation option for FTTC would be withdrawn from service on the 13th March 2016. However, it would appear that Openreach engineers have been incorrectly told not to supply the traditional Openreach ECI modem that connects the FTTC telephone socket to the end user’s router prior to the planned cut off date.
Because of this, and to help avoid missed appointments, and the inconvenience of having to wait for an engineer to install the service, all new FTTC orders will be placed on a self install basis with immediate effect. Customers will need to supply their own VDSL Openreach approved router/modem and no engineer will visit the premises to install the service or change the faceplate of the master socket.
VDSL Modem Routers
Details of approved hardware will be presented to resellers when ordering the FTTC self install service in our Control Panel, a copy of which can be found here in the Support Lounge:
Non-approved VDSL modem routers, should also work, but Openreach cannot provide guarantees regarding reliability of service or the ability to complete diagnostics fully.
Any existing orders in progress will not be affected, however, we must alert you that engineers, despite raising the issue with Openreach and BT Wholesale directly, may not supply your end user with a modem, and we advise all customers to consider opting for a VDSL router/modem when purchasing hardware for this service.
Installation Charge Reduction
In addition to this, we are pleased to announce that the activation charge for the 12 month contract on FTTC has been reduced from £80 to £54 with immediate effect for self-installation connections, and helping to avoid to previously announced price increase which was set to take effect from 1st January for managed installs. Products ordered on an 18 month contract will continue to have free activation.
We apologise for the the late notification, especially at this time of year, but we felt that given the disruption that can result from not having a modem that the switch to self-install sooner was the right step to take.